AI Use Case Trends in Banking

Already an Evident Member? Sign in to read the full report.

Agentic AI hit a record 31% of new use cases, the vendor landscape reshuffled – with Anthropic leading the pack, and AI ROI reporting matured.

The Use Case Tracker captures every publicly announced AI use case across the 50 banks featured in the Evident AI Index for Banks. Each quarter, we publish the most up-to-date analysis of AI deployment across the sector. Explore the key findings from the Q1 2026. To access the full report and dataset, reach out to our team.

KEY FINDINGS | Q1 2026

1

AGENTIC AI BREAKS THROUGH

Nearly 1 in 3 AI use cases reported in Q1 were agentic applications – the highest on record, up from 15% in Q4 2025. Most are clustered in Product & Service Operations, as banks move away from enterprise-wide copilots toward function-specific, workflow-embedded AI.

2

THE AI VENDOR LANSCAPE RESHUFFLES

Anthropic was the most referenced vendor in Q1, while a long-tail of specialized players beyond the hyperscalers now account for 68% of all deployments, largely targeting workflow-specific use cases across credit, anti-money laundering and treasury.

3

AI ROI REPORTING MATURES

38% of Q1 2026 use cases reported outcomes – and 15 of the 50 banks we track now disclose aggregate AI ROI. Structured, recurrent updates are becoming standard, with DBS and BNP Paribas both meeting their 2025 targets, while Santander kicked off quarterly reporting on its €1bn 2028 goal.

Card image
Use Case Tracker

The Use Case Tracker captures every publicly announced AI use case across 80 of the world’s largest banks and insurers. It helps organization's identify emerging trends, see where AI is driving real ROI and supports strategic decision-making. To access the tracker, reach out to our team.

RELATED RESEARCH

Showing 3 of 3

Macro shot of a dandelion seed head in shades of blue, adorned with several clear water droplets on its delicate white filaments against a dark background.
Get in touch
To receive the latest research published by Evident and access the full dataset, become a member.

GET IN TOUCH

If you would like to learn more about membership, please fill out the form below and a member of our team will be in touch.

By submitting your data you agree to our privacy policy

Evident - AI Use Case Trends in Banking | Q1 2026