AI Use Case Trends in Banking
Evident AI Use Case Tracker | Q2 2026
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Q2 2026 was the biggest quarter for bank AI announcements on record, with 93 new use cases announced by the 50 global banks in the Evident AI Index. Below, we breakdown the top stories from this quarter’s Evident AI Use Case Tracker Trends report, including:
- Bank AI announcements hit a new record – up 45% quarter-on-quarter.
- 16 banks now put a number on group-wide AI value, but proof at the use case level thins out.
- Commercial Banking and Wealth Management use cases tripled as deployments moved beyond retail.
- Banks continue to turn to a broader mix of vendors, with those outside the top seven now claiming more than 60% of banks' AI deployments.
Read on for the key findings from the Q2 2026 AI Use Case Tracker Quarterly Trends report. To access the full report and tracker, reach out to our team.
KEY FINDINGS | Q2 2026
Bank AI announcements hit a new record
The 50 banks tracked in the Evident AI Index for Banks announced 93 new AI use cases in Q2 2026 – up 45% from last quarter.
GenerativeAI use cases almost doubled, spreading across six of the nine application areas, led by Customer Engagement. Meanwhile, six banks announced their first agentic use case as the technology spreads to more banks, rather than into more ambitious territory.
Banks are scaling AI faster than they can evidence it
16 banks on the Evident AI Index now put a number on group-wide AI value, with State Street recently setting the fourth-largest to date at $1BN.
But banks are starting to scale AI faster than they are evidencing it. This quarter, only 27% of new use cases carried a disclosed outcome in Q2, down from 41% in the previous quarter, and with just 1 in 10 of those reporting an uplift in revenue.
Banks move beyond retail into new lines of business
Commercial Banking and Wealth Management use cases tripled quarter-on-quarter, from 8 to 22 and 4 to 12 respectively, as deployments broadened across the bank. Document-heavy processes are the common thread. Credit operations, onboarding and advisor tooling were the biggest drivers, from agentic KYC at BNP Paribas to end-to-end credit automation at Danske Bank.
Corporate functions are broadening too: most banks are scaling developer tools, and Risk is this quarter's deployment hotspot.
The vendor landscape continues to fragment
Vendors outside the top seven (Pega, Anthropic, AWS, Google, OpenAI, Mastercard and Microsoft) now account for almost 60% of bank AI-use case announcements, spanning KYC, AML and payments point solutions.
Notably, Microsoft’s share has fallen from 37% in early 2024 to 18% today. Meanwhile, Mastercard now ranks among the top three vendors for newly announced use cases, driven by its growing portfolio of agentic commerce pilots and partnerships with banks across regions.
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