AI Use Case Trends in Insurance
From the Evident Use Case Tracker | Q4 2025
Already an Evident Member? Sign in to read the full report.
The Use Case Tracker captures every publicly announced Artificial Intelligence (AI) use case across the world’s largest banks and insurers. Each quarter, we publish the most up-to-date analysis of AI deployment across the insurance sector.
Explore the key findings from the Q4 2025 AI Use Case Trends in Insurance Report. To access the full insights and dataset, reach out to our team.
AI USE CASE TRENDS IN INSURANCE | Q4 2025
1
FROM PRODUCTIVITY ROLLOUTS TO CORE OPERATIONS
As “enterprise GPT” matures, use cases in Internal Operations dropped to just 5% in Q4 2025, down from 39% across 2024 and the rest of 2025.
Meanwhile, Claims Management use cases surged to 37%, more than double the historic trend. The deployment of Claims Management AI grew 4x in just one year, with five insurers actively testing agentic AI in this area.
2
PRODUCTIVITY GAINS DOMINATE OUTCOMES REPORTING
Where insurers reported outcomes of their AI use cases, 77% report productivity gains. Productivity gains was the most reported outcome across every application area of AI, with the exception of Fraud Management where Risk Avoidance dominates.
Meanwhile, revenue uplift is the least reported outcome in public, behind Customers Satisfaction and Risk Avoidance.
3
AGENTIC AI REACHING CRITICAL MESS
Whilst the total number of AI use cases by insurers in Q4 2025 remained below it peak, the sector reported an 87% YoY increase in AI use cases. Agentic AI accounted for 32% of Q4 deployments, tripling from Q3.
Over half of agentic AI use cases focus on Claims Management, as insurers look to deploy cutting edge AI in support of their core insurance capabilities.
Use Case Tracker
The Use Case Tracker is Evident’s comprehensive library of 500+ AI use cases from 80 of the world’s largest banks and insurers. Updated monthly, the Use Case Tracker helps organizations identify emerging trends, see where AI is driving real ROI and supports strategic decision-making.
RELATED RESEARCH
Get in touch
GET IN TOUCH
If you would like to access the full dataset and insight reports, please fill out the form below and a member of our team will be in touch.