The agent revolution: how could human-machine partnerships be optimised, now and in the future?
Panelists disentangled a critical theme that kept emerging throughout the day's agenda: AI agents. This session covered the differences between AI agents vs. LLMs, in terms of their respective benefits, development frameworks, and substitution between human- vs. machine-driven actions.
Key Takeaways:
1. Developing an internal definition of an AI agent is key: JPMorganChase have designed their own framework, while Vahe (Cognaize) suggests an AI agent requires a sensory input, reasoning engine, the tools for it to action, and a mission for the agent to achieve.
2. Identify the intended outcome early in the development process, as this provides not only the intended guardrails, but also a guide to how much should a human still be in the loop throughout the workflow. As Sumitra from JPMorganChase put it, these agents may need babysitting in the short term, but once the trust is built up they will need to be let go.
3. For at least two banks (JPMorganChase and TD Bank), AI agents should be coming to production within the next year...